What do you charge for Postage?

Postage is free for all UK orders and £3.50 for International orders, regardless of the amount/numbers purchased.

All orders for BFPO addresses are free postage also!  The only stipulation is a maximum weight of 2kg per order, to include packaging (but you can send as many orders as you like!).  All you need to do is enter the BFPO address as normal, ensuring you pick 'BFPO Areas' in the County box.  If you need assistance with a Christmas parcel to BFPO addresses, just click the Contact Us button and let us know.

How will my order be delivered?

All items within the UK, will be posted via Royal Mail 1st Class Post - we reserve the right to send out items using Royal Mail Recorded Delivery, at no extra charge to you.  On checkout, you have the option to give any special instructions regarding delivery of your items, or an alternative delivery address such as a place of work, in order for your package to be delivered safely, and also as a signature will be required by the courier company.

How long do orders take to deliver?

If in stock, all orders are dispatched by 1st Class post within 24 hours (Monday - Friday), and have a 2-3 day delivery time, dependent on Royal Mail, but are usually quicker.  If there is something you require sooner, please contact us and we can send Express Delivery.

Can I return my order?

Due to the nature of personalised goods, we are unable to refund, but if the error is on our part or your item(s) have been damaged in transit, then we will refund you in full.

Will there be any Customs Charges?

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility, and are something that are out of our control and are specific to the country of receipt.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.

I have a query regarding shipping or returns, what should I do?

If you can't find the answer on any of our pages, please contact us via the 'Contact Us' button.